Category People

“A superior leader is a person who can bring ordinary people together to achieve extraordinary results.”

I was recently invited to speak to a small group of business operators as part of the worldwide Entrepreneurs Organization. The question was – what did it take to run a successful business. For me the answer is self evident – people. Not specifically highly motivated people, not gifted people, not super energetic people, not […]

Courageous Leaders Don’t Make Excuses…They Apologize

We are frequently taught that leaders, especially aspiring leaders, should hide weaknesses and mistakes. I personally disagree with this wholeheartedly.  It is not only good to admit you are wrong when you are; but also it can also be a powerful tool for leaders—actually increasing legitimacy and, when practiced regularly, can help to build a […]

Service – Choice

I recently read an article about the death of the traditional hotel front desk. It offered a confusing viewpoint. On one hand it discussed how the relaxed check style, like we offer at qualia, where aarriving guests are met with a complimentary glass of champagne and then invited to sit down while the host joins […]

A List of Lists

It seems that everyone loves a good list, especially this time of the year. My house is filled with half written lists of Christmas presents from my 3 children. There’s lists for Santa, list for the Grandparents, lists for me. Next thing I know I’ll be writing my own list of resolutions for the New Year. […]

8 Core Beliefs of Extraordinary Bosses (from

The best managers have a fundamentally different understanding of workplace, company, and team dynamics. See what they get right. A few years back, I interviewed some of the most successful CEOs in the world in order to discover their management secrets. I learned that the “best of the best” tend to share the following eight […]