Monthly Archives: February 2013

Service – Time

It’s the return of my weekly Monday Motivation series. After a hiatus of a few weeks I am back with some thoughts on service, prompted by some recent experiences and articles. Recently I walked into the local branch of my bank. Having just moved into the area I am a new customer for this branch. […]

Service – Choice

I recently read an article about the death of the traditional hotel front desk. It offered a confusing viewpoint. On one hand it discussed how the relaxed check style, like we offer at qualia, where aarriving guests are met with a complimentary glass of champagne and then invited to sit down while the host joins […]